Frequently
Asked Questions

Cancellations must be made more than 48 hours before your appointment to receive a full deposit refund. Cancellations within 48 hours of your appointment, or no-shows, will forfeit the $50 deposit. Repeated no-shows may affect future booking eligibility.

Click "Book Now" on any page to go to the booking page. Select your treatment and preferred time, then pay the $50 redeemable deposit via Halaxy Pay. You'll receive an instant confirmation email with all the details.

We accept Cash, EFTPOS and Credit Card, and Gift Vouchers. Afterpay and Zip are TBC. The $50 booking deposit is paid securely via Halaxy Pay when booking online. Remaining balance is settled on the day of your appointment.

Yes, gift vouchers are available. Please email us directly to arrange a gift voucher for a loved one.

Anti-wrinkle results typically last 3–4 months, depending on the area treated, the units used, and your individual metabolism. First-time patients may find results last slightly less as the muscle responds. Vivian will assess your result at your complimentary 2-week assessment appointment.

Dermal filler results generally last 9–18 months depending on the product used, the area treated, and your individual metabolism. High-movement areas such as lips tend to dissolve faster. Vivian will provide personalised guidance at your consultation.

Discomfort is minimal. Anti-wrinkle injections feel like a small pinch lasting a fraction of a second. Dermal fillers may cause slightly more sensation, particularly in sensitive areas like the lips. Topical numbing cream is available on request.

A standard anti-wrinkle appointment typically takes 30–45 minutes including consultation. Dermal filler appointments are usually 45–60 minutes. Combination treatments or Glow Packages may take 60–90 minutes. Vivian allows ample time for each client — never rushed.

Cosmetic injectables are not suitable for patients who are pregnant or breastfeeding, have certain neurological conditions, are taking blood thinners, or have active skin infections at the treatment site. Vivian will conduct a thorough health assessment at your consultation to confirm suitability.

Yes. Vivian is an AHPRA-registered Registered Nurse (RN), which is the required qualification to legally administer cosmetic injectables in Australia. All treatments are performed under strict AHPRA 2025 guidelines.

Under AHPRA 2025 advertising guidelines for cosmetic injectables, specific product and brand names (such as toxin brands) cannot be displayed publicly. This is a regulatory requirement across all Australian medical aesthetic providers — not specific to AURA SEOUL. Vivian will discuss the specific products used at your consultation.

AURA SEOUL is located at Room 4, WOTSO HealthSpace, Ground Floor, 490 Northbourne Avenue, Dickson ACT 2602. On-site parking is available. The clinic is accessible via public transport along the Northbourne corridor.

AURA SEOUL operates by appointment only. Please check the booking calendar for current availability. Appointments are typically available Tuesday to Saturday. Hours are subject to change — the booking calendar reflects current real-time availability.

Yes, on-site parking is available at WOTSO HealthSpace. Street parking is also available on Northbourne Avenue. The building is also accessible via Canberra's Rapid bus network.

Dermal filler treatments include a complimentary 2-week review. Vivian will assess your result and can make minor filler adjustments at no additional charge.

Anti-wrinkle treatments include a complimentary 2-week assessment. Vivian will review your result and ensure you are happy with the outcome. Because botulinum toxin vials are prepared fresh for each individual session, any additional product required is discussed and quoted separately at that appointment.

A reminder is automatically sent at day 10 post-treatment.

Complete the pre-appointment forms emailed after booking. Arrive with minimal or no makeup. Avoid blood-thinning medications (aspirin, ibuprofen) for 24–48 hours prior if possible — consult your GP first. Avoid alcohol for 24 hours. Stay well hydrated.

After anti-wrinkle: avoid lying down for 4 hours, avoid strenuous exercise for 24 hours, avoid rubbing the treated area. After filler: avoid strenuous exercise for 24–48 hours, avoid extreme heat (saunas, hot baths) for 48 hours, sleep on your back if possible. A full aftercare guide is sent via email on the day of treatment.

Your complimentary 2-week follow-up is specifically designed for this. For filler treatments, Vivian can make minor adjustments at no additional charge. For anti-wrinkle treatments, Vivian will assess your result — any additional product is discussed and quoted separately as vials are prepared fresh per session. If you have any concerns before your follow-up, please reach out via email at any time.

Vascular occlusion (blockage of a blood vessel) is a rare but serious complication of dermal filler. Signs to watch for include: severe or increasing pain, skin whitening or bluish/grey discolouration, blistering or skin breakdown, and vision changes. If you experience any of these symptoms — call 000 immediately and contact AURA SEOUL. Vivian keeps Hyaluronidase (the filler reversal agent) on-site at all times for emergency use, and a vascular emergency protocol is in place at the clinic.